How to Add a New User in Credibled

How to Add a New User in Credibled

Adding a new user to your organization’s Credibled account is quick and easy. Just make sure you're logged in through the Admin portal, as only admin users can manage other users.


✅ Step-by-Step: Adding a New User

1. Log in as Admin


Go to app.credibled.com and click Login as Admin at the bottom of the login screen — or head directly to app.credibled.com/admin

Warning
Already logged into the regular user portal? You'll need to log out first before switching to the admin portal.

Login as Admin




2. Go to the Users Section

Once inside the Admin portal, click on Users in the left-hand menu.



3. Click “Add New User”

Use the orange Add New User button in the top-right corner.

Add a New User


4. Fill in the Details

Provide the new user's:

  • Full Name

  • Email Address

  • Phone number

Click Save to send them an invitation to join.


👥 Manage Users Anytime

You can return to the Users tab anytime to:

  • Edit user details

  • Change their role

  • Deactivate or remove access


    • Related Articles

    • How to Access Your Invoices and Usage Base Reports

      As an admin user on Credibled, you can easily view, download, and track all your invoices and the associated usage reports directly from the admin dashboard. This ensures full transparency and lets you audit all background checks tied to each billing ...
    • Incomplete and Discrepancy results for US SSN Verification Scans

      Occasionally, the SSN (Social Security Number) Verification Scan portion of a US criminal record check can return as “Incomplete” or “Discrepancy.” In this article, you’ll learn what this result means and what you can do next. This article is ...
    • Best Practices for Fast, Complete Criminal Background Checks with Credibled

      Before Sending the Background Check Request 1. Set Expectations Early Inform candidates early in the process that a criminal background check is required. Explain why it's necessary and when it will be initiated. 2. Explain the Process Clearly Share ...
    • Why do you ask for social security numbers?

      In this article, you’ll learn why we ask for your candidate’s social security number (SSN). This article is for Credibled clients who are based in the United States (US) or who perform checks on candidates who live or have lived in the US. Having a ...
    • US SSN Check: Handling Incomplete and Conflicting Results

      Occasionally, the SSN (Social Security Number) Verification Scan portion of a US criminal record check can return a result of “Incomplete” or “Discrepancy.” This article explains what those statuses mean and what steps to take next. This guide is ...