How to Access the Admin Portal in Credibled
How to Access the Admin Portal in Credibled
The Admin Portal allows authorized users to manage organization-wide settings in Credibled, including users, departments, billing, questionnaires, and API keys. This article explains who can access the Admin Portal, how to access it, and what actions are available.
Who Can Access the Admin Portal?
Admin access is required.
If you don’t see the Admin Portal option in your account, you may not have Admin permissions. Contact your organization’s Credibled administrator to request access.
How to Access the Admin Portal
There are two ways to access the Admin Portal.
Option 1: Access the Admin Portal from the User Portal
- Go to https://app.credibled.com and sign in.
- Click your name in the top-right corner.
- Select Admin Portal from the dropdown menu.
Option 2: Log in Directly to the Admin Portal
If you already have Admin credentials, you can log in directly:
- Go to https://app.credibled.com/admin
- Enter your Admin email address and password.
- Click Sign in.
What You Can Do in the Admin Portal
The Admin Portal provides access to organization-level management features:
- Users: Add, edit, deactivate users, assign roles, and manage user status.
- Departments: Create and organize departments to structure users within your organization.
- Questionnaire Builder: Create and manage questionnaire templates available to all users in your organization.
- Questionnaires: View and manage active and archived questionnaires used across hiring processes.
- Billing: Access invoices, payment methods, and billing details securely.
- Settings: Manage your organization’s profile information and address details.
- API Keys: Generate and manage API keys for integrating Credibled with external systems.
User Portal vs Admin Portal: What’s the Difference?
The table below outlines what actions are available in each portal.
| Use Case | User Portal | Admin Portal |
|---|---|---|
| Initiate a new background check | Yes | No |
| View initiated requests | Yes | No |
| Create a questionnaire for personal use | Yes | No |
| Create questionnaire templates for all users | No | Yes |
| Manage users (add, edit, deactivate) | No | Yes |
| Assign roles and permissions | No | Yes |
| Create and manage departments | No | Yes |
| View billing and invoices | No | Yes |
| Manage API keys | No | Yes |
Switching Between User Portal and Admin Portal
Already logged in and need to switch portals?
- Click your name in the top-right corner.
- Select User Portal or Admin Portal from the dropdown menu.
You can switch between portals at any time without logging out.
Need Help?
If you’re unable to access the Admin Portal or believe your permissions are incorrect,
contact your organization’s Admin or reach out to Credibled support.
Related Articles
How to Access Your Invoices and Usage Base Reports
As an admin user on Credibled, you can easily view, download, and track all your invoices and the associated usage reports directly from the admin dashboard. This ensures full transparency and lets you audit all background checks tied to each billing ...How to Add a New User in Credibled
Adding a new user to your organization’s Credibled account is quick and easy. Just make sure you're logged in through the Admin portal, as only admin users can manage other users. ✅ Step-by-Step: Adding a New User 1. Log in as Admin Go to ...Pass-through - Access Fees
List of Access Fees by Region When ordering a verification, multiple access fees could be incurred based on the number of institutions or employers that need verification. Education Verifications Country* Fee Range** Canada CA$17.00 – $120.00 United ...Best Practices for Fast, Complete Criminal Background Checks with Credibled
Before Sending the Background Check Request 1. Set Expectations Early Inform candidates early in the process that a criminal background check is required. Explain why it's necessary and when it will be initiated. 2. Explain the Process Clearly Share ...Incomplete and Discrepancy results for US SSN Verification Scans
Occasionally, the SSN (Social Security Number) Verification Scan portion of a US criminal record check can return as “Incomplete” or “Discrepancy.” In this article, you’ll learn what this result means and what you can do next. This article is ...