How to Access Your Invoices and Usage Base Reports
As an admin user on Credibled, you can easily view, download, and track all your invoices and the associated usage reports directly from the admin dashboard. This ensures full transparency and lets you audit all background checks tied to each billing cycle.
Log in as an Admin
To access billing features, you must log in through the Admin portal.
- Visit https://app.credibled.com
- Click “Login as Admin” at the bottom of the login screen.
Important: If you're already logged in as a regular user, you must log out first to access the Admin login.
Accessing Your Invoices & Usage Report
As an Admin on Credibled you have a dedicated Billing dashboard that lets you:
view every invoice ever issued,
download the accompanying CSV usage report for each billing cycle, and
update the Accounting Email that receives monthly invoices.
Everything you need lives on a single screen, so you can stay on top of costs and reconcile them with your own records at any time.
What you can do on this page
| Action | Where to click | What happens |
|---|---|---|
| Download an invoice (PDF) | Download button in the Download Invoicecolumn | A PDF copy of the selected invoice is saved to your computer. |
| Download a usage report (CSV) | Usage button in the Download Usage column | A CSV containing candidate names, check types, status, timestamps and a line‑item cost breakdown is saved to your computer. |
| Update the Accounting Email | The Accounting Email field at the top of the page | Enter a new address and click Save. Future invoices will be emailed to this address automatically. |
| Change your payment method | Payment method tab (top of the page) | Update or replace the credit card on file. |
Tip: The Accounting Email can be any valid address—use a shared accounting inbox if several team members need copies of the invoice.
Download Your Usage Report
Every time an invoice is issued, a new Usage Report in CSV format is automatically generated. This file includes:
- Candidate names
- Type of checks conducted
- Status and timestamps
- Pricing breakdown
Need Help?
If you run into any issues or have questions, reach out to us at billing@credibled.com.
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